
As correspondents in WindowsSecrets last thread on the subject, dating back to 2007, noted, Microsoft has acknowledged this is a known problem. There are no fixes offered by Microsoft and, as I said in my original message, I’ve contacted Windows Support and Office Support and they just pass it back and forth between them without accepting the responsibility for fixing it. Only in the newest version does the problem extend to Windows Explorer as well. The problem has existed in Word through several iterations of Office. In this scenario, a preview of the document is not displayed. In the Open dialog box, you click Show the preview pane. You click the Microsoft Office Button or the File tab, and then you then click Open. Anyway, I already did all of the things you suggest, along with any other suggestion I’ve found on-line. You start one of the programs that are listed in the 'Applies To Products' section. Irony doesn’t translate well to e-communication. I didn’t think you or anyone else had any influence on Microsoft.


If the repair doesn’t work have you tried uninstalling and reinstalling Office? Have you tried repairing your Office installation? What steps have you taken to resolve this? We have no influence with Microsoft and Woody has effectively severed his ties with this site.
